Refund Policy

Effective Date: 1/11/2025

​

1. Refund Eligibility:

   • Customers are eligible for a refund for the following products or services:​

     • Certain training course add-ons and subscriptions within 3 days from the date of purchase.

2. Refund Process:

   • To request a refund, customers must contact our customer support team at aerialeco@gmail.com.

   • Customers should provide their name, order details, and reason for the refund request.

   • Our customer support team will review the request and notify the customer of the approval or rejection of the refund.

   • If approved, the refund will be processed using the original payment method within a specified time frame (e.g., 7-10 business days).

3. Non-Refundable Items or Services:

   • The following items or services are non-refundable:

     • Consulting services for spatial analysis, drone, photogrammetry, and GIS.

     • Partner referral fees.

     • Discounted subscriptions.

     • Art Shop purchases.

4. Return Shipping:

   • Return shipping is not applicable as there are no physical items to return.

   • Order a Print is responsible for all return procedures and operations for Art Shop purchases. There is no guarantee they will fulfill any kind of refund request.

5. Exceptions:

   • No refunds will be provided for discounted subscriptions or digital products viewed by client.

   • Refunds are applicable only to training courses and educational subscriptions within 3 days from the date of purchase and subject to only add-ons that apply.

6. Contact Information:

   • For any questions or concerns regarding our refund policy, please contact our customer support team at aerialeco@gmail.com.